How to get your equipment serviced

If your product needs service, you can request it, Online - Ship to us - Walk-in On-Site or simply request a local pickup. Here’s how.

All Brand and Models that we repair

Open a service request

• Send us the product
• request On-Site Service
• Pick-up and delivery Service
• Bring in to the Shop for a FREE estimate
• Call us direct 800-255-5045


Getting service for Surface products is easy

• Go to the type of service requested above and follow the on-screen instructions. You will be given a shipping address during the service request process.


Q: What if my product is out of warranty?

No worries we do not charge a diagnosis fee.

Q: How much will service cost?

• The specific amount depends on the product and whether or not it is still under warranty.
• If payment is required for the service, you can pay with American Express, Visa, MasterCard, or Discover or PayPal.

Q: How long will it take to get my product serviced?

Your device will typically be shipped to you in 3-12 business days after you ship the device to Tekmediagroupinc., depending on your region—and barring any inventory or shipping delays.

Prepare to ship

• After you’ve opened your service request, on eligible products, we’ll send you an Shipping Label and a shipping box
• Before sending us your equipment , remove all your accessories including memory cards.
• Please request appropriate insurance cost (we will not pay for insurance)

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(818) 244-4440
Toll Free: (800) 255-5045