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HVR-Z5U repair

  • Free Estimates
  • 1 to 3 Day Turn Around
  • Up to 6 Month Warranty

Is there a maintenance schedule for my HVR Z5U  camcorder?

HVR-Z5U   Maintenance is performed periodically in order to preserve all functions in good working condition, Video equipment with mounted mechanism use wear parts, wear and deterioration will cause miscellaneous malfunctions. Dust, dirt and salt can also impair stable operation. It is important not to just perform repair at the time of breakdown, but also to perform suitable maintenance at regular intervals.

  • Services Include
  • Out of focus,  lens refubishment  plus adjustment services
  • Lens Dropped, parts replacement and adjustment
  • sand salt water  removal and adjustment
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Minor Service

Major Service
Minor Repair and Service on Sony HVR Z5U  is usually performed at 250 hours up to 500 hours depending on the environment used, such as dusty, sandy, windy salty (such as Shooting in the beach environment) and etc. Major Repair and Service on Sony HVR Z5U  is usually performed at 500 hours - 1000 hours. This includes Minor service Inspection, Alignment, Cleaning of most major and minor assemblies and replacement as necessary of all common wear parts.
  • Overall Cleaning
  • Transport Cleaning
  • Transport Alignment
  • Drum Head Cleaning
  • Tape Path, Tension,Switching position adjustment
  • Front Lens Cleaning
  • EVF (View Finder) Cleaning
  • Drum Head Assembly
  • Tape Deck assembly
  • Drum Bass Assembly
  • Coaster (T) Block Assembly
  • Pinch Roller Arm Assembly

NTSC to Pal Compatibility upgrade
upgrade converts the HVR-Z5U, HVR-Z7U and HVR S270U cameras to world compatible (PAL/NTSC) models. The standard "U" models sold in the United States offer "24p" (native 23.976p or pull down), "30p" (29.97p), and "60i" (59.94i) in HD, and 480i DV or DVCAM only in SD. The cost for an upgrade is $199.00

Self Diagnosis Error Codes

Screen View
Before you send or bring the  camera to us for a repair: Your camcorder has a self-diagnosis display function. This condition displays your camcorders condition as a five digit code (combination of letters, numbers and figures) on the LCD screen display windows or on the view finder. If the five digit code is displayed. Check the error code chart, the last two digits indicated by □□ will differ depending on the state of your camcorder
Self-Diagnosis Code Table
  Symptom/State Corrections
C:04:00 None-standard battery used Use info LITHIUM battery
C:06:00 The battery is too hot. Replace the battery or remove it and put it in cool place.
C:21:00 Condensations Remove the cassette and inset is back after an hour
C:22:00 Video Head is dirty Clean with the optional cleaning cassette
C:31:10 LOAD direction. Loading does not complete within specified time Load the tape again, and perform operations from the beginning
C:31:11 UNLOAD direction. Loading does not complete within specified time Load the tape again, and perform operations from the beginning
C:31:20 T reel side tape slacking when unloading Load the tape again, and perform operations from the beginning
C:31:21 Winding S reel fault when counting the rest of tape Load the tape again, and perform operations from the beginning
C:31:22 T reel fault Load the tape again, and perform operations from the beginning
C:31:23 T reel fault Load the tape again, and perform operations from the beginning
C:31:24 T reel fault Load the tape again, and perform operations from the beginning
C:31:30 FG fault when starting capstan Load the tape again, and perform operations from the beginning
C:31:40 FG fault when starting drum Load the tape again, and perform operations from the beginning
C:31:42 FG fault during normal drum operations Load the tape again, and perform operations from the beginning
C:31:72 Retry fault when catching one’s finger in cassette compartment. Load the tape again, and perform operations from the beginning
C:31:97 Vector fault (Judgement with the set
state that is impossible actually for fault of sensors.)		 Load the tape again, and perform operations from the beginning
C:31:98 Vector fault (Judgement with the set
state that is impossible actually for fault of sensors.)		 Load the tape again, and perform operations from the beginning
C:31:99 Vector fault (Judgement with the set
state that is impossible actually for fault of sensors.)		 Load the tape again, and perform operations from the beginning
C:32:10 LOAD direction loading motor time-out Remove the battery or power cable, connect, and perform operations from the beginning
C:32:11 UNLOAD direction loading motor time-out Remove the battery or power cable, connect, and perform operations from the beginning
C:32:20 T reel side tape slacking when unloading Remove the battery or power cable, connect, and perform operations from the beginning
C:32:21 Winding S reel fault when counting the rest of tape Remove the battery or power cable, connect, and perform operations from the beginning
C:32:22 T reel fault Remove the battery or power cable, connect, and perform operations from the beginning
C:32:23 S reel fault Remove the battery or power cable, connect, and perform operations from the beginning
C:32:24 T reel fault Remove the battery or power cable, connect, and perform operations from the beginning
C:32:30 FG fault when starting capstan Remove the battery or power cable, connect, and perform operations from the beginning
C:32:40 FG fault when starting drum Remove the battery or power cable, connect, and perform operations from the beginning
C:32:42 FG fault during normal drum operations Remove the battery or power cable, connect, and perform operations from the beginning
C:32:60 Difficult to adjust focus (Cannot initialize focus.)  Remove the battery or power cable, connect, and perform operations from the beginning. If it does not recover, inspect the focus MR sensor of lens drive block (Pin q;, qs of CN5002 on the VC-543 board). If not faulty, inspect the focus motor drive circuit (IC6001 on the VC-543 board).
C:32:72 Retry fault when catching one’s finger in cassette compartment. Remove the battery or power cable, connect, and perform operations from the beginning
C:32:97 Vector fault (Judgement with the set state that is impossible actually for fault of sensors.) Remove the battery or power cable, connect, and perform operations from the beginning
C:32:98 Vector fault (Judgement with the set state that is impossible actually for fault of sensors.) Remove the battery or power cable, connect, and perform operations from the beginning
C:32:99 Vector fault (Judgement with the set state that is impossible actually for fault of sensors.) Remove the battery or power cable, connect, and perform operations from the beginning
E:20:00 Data on A page or D page are rewriten. Contact service engineer at 1-800-255-5045
E:61:10 Zoom operations fault (cannot initialize zoom lens) Contact service engineer at 1-800-255-5045
E:61:11  Focus lens initializing failure and zoom lens initializing failure occur simultaneously. Contact service engineer at 1-800-255-5045
E:61:30 Reset position detect error when stepper iris is initialized. Contact service engineer at 1-800-255-5045
E:62:00 Steady shot function does not work well. (with pitch angular velocity sensor output stopped.) Contact service engineer at 1-800-255-5045
E:62:01 Steady shot function does not work well. (with yaw angular velocity sensor output stopped.) Contact service engineer at 1-800-255-5045
E:62:02 Abnormality of IC for steadyshot. Contact service engineer at 1-800-255-5045
E:62:03 IC for steadyshot and micro controller communication abnormality among. Contact service engineer at 1-800-255-5045
E:62:10 Shift lens initializing failure Contact service engineer at 1-800-255-5045
E:62:11 Shift lens overheating (Pitch) Contact service engineer at 1-800-255-5045
E:62:12 Shift lens overheating (Yaw) Contact service engineer at 1-800-255-5045
E:62:20 Abnormality of lens thermister Contact service engineer at 1-800-255-5045